Service & Repairs

HWE operate an in-house repair facility for all devices sold, using our RMA process we track repairs from request to return for investigation or repair to triage to bench testing. We aim for a quick turnaround time by servicing most devices in-house, if a faulty device can only be repaired by the manufacturer, we would usually advise a 4-week turnaround time.

We also offer re-programming services and firmware updates across most of our range.

RMA Requests

If you wish to process an RMA request, please download the request form below and follow the instructions in the document.


Manufacturer repairs on Ingenico PCI PTS v3 hardware will stop on 31st December 2023. This includes: IUP250 v3, IUR250 v3, IUC150 & IPP350 Retail PED.

We are a service agent for...

Crane PI