Support & Servicing

UK terminal management & distribution

Device management, handling and distribution takes time to get up & running, and incurs unwanted costs. We can provide flexible solutions for your terminal distribution needs utilising our UK based warehouse and support team. With already having existing relationships with hardware manufacturers, we are well positioned to manage, handle and distribute your terminals tailored to your needs.

Sound interesting? Let’s talk!

Servicing & repairs

We operate an in-house repair & service facility for all hardware ranges we distribute. Using our RMA request process, we can investigate, evaluate and feedback on any issues reported and provide guidance on what to do next.

RMA Requests

If you wish to process an RMA request with us, please download the request form and follow the instructions in the document.

Download RMA Request Form

FAQs

  • How long do repairs take?

    We typically suggest a 4-week lead time for repairs to be completed. All devices returned under RMA are initially triaged and assessed, if a device requires a manufacturer repair service this allows the time for that process to take place.

  • How do I send in an RMA request?

    Download our RMA request form (in Excel format) and fill out the form with as much detail as possible. Send the form to rma@hweurope.com, and you will receive an approved RMA number and returns address within 24 hours.

  • Do you offer a service for End of Life products?

    We can provide an in-house service to assess your End of Life device to determine if it is an issue we can resolve or not.